Return and Exchange Policy

1. Return Period

Customers can request a return or exchange within 30 days from the date the order is delivered.

Please contact our customer service team before sending any item back. This allows us to confirm the return details and provide the correct guidance.

2. Items Eligible For Return Or Exchange

A product may qualify for a return or exchange when it meets all of the following conditions:

• The request is made within 30 days of delivery.
• The footwear has only been tried indoors and remains in unused condition.
• The product is returned with the original packaging, labels and included accessories.
• The item has no marks, stains, scratches, sole wear or damage caused after delivery.
• The product received is incorrect, different from the order placed, or has a confirmed manufacturing issue.
• The customer provides the necessary order details so we can review the request efficiently.

3. Items That Cannot Be Returned

For hygiene, quality control and product condition reasons, returns may not be accepted in the following situations:

• Items returned after the 30-day return period.
• Footwear that has been worn outdoors or shows signs of use.
• Products with damaged soles, stains, marks, scratches or visible wear.
• Items without original packaging or important included parts.
• Products altered, repaired, customised or modified after delivery.
• Damage caused by incorrect cleaning, storage or care methods.
• Items returned without contacting our team first.

4. Exchange Process

If you would like to exchange your footwear for another size or available option, please contact us first.

• We will review the request and confirm availability.
• The original item must meet our return conditions before an exchange can be completed.
• Replacement items will be prepared after the returned product has been checked.

5. Refund Process And Timing

Once your returned item arrives and has been inspected, we will confirm the result of your return request.

• Return inspection usually takes up to 3 working days after receiving the item.
• Approved refunds are processed within 5 working days after approval.
• After processing, the refund may take approximately 3–10 working days to appear in your account, depending on your payment provider and account processing times.

6. Faulty Or Incorrect Items

If you receive an item with a confirmed quality issue or an incorrect product, please contact us as soon as possible with your order details.

We will review the situation and provide an appropriate solution, which may include replacement, exchange or refund depending on the circumstances.

7. Customer Responsibility

Customers are responsible for checking product information, selecting the correct size where possible and providing accurate order details before completing a purchase.

We recommend trying footwear indoors before outdoor use to ensure the fit is suitable.

8. Disclaimer

We carefully inspect returned products and make decisions based on their actual condition.

We cannot accept responsibility for damage, loss or delays caused by incorrect return arrangements, unsuitable packaging, third-party handling or circumstances beyond our reasonable control.

This policy does not affect any rights available to customers under applicable consumer regulations.

9. Policy Updates

We may update this Return and Exchange Policy when necessary to improve our service process.

Any changes will take effect immediately after being published on this page.

10. Company Information