Cart is empty Frequently Asked Questions
Find answers to common questions about products, orders, delivery, returns and customer support.
How long does delivery usually take?
Orders are normally prepared within 1–2 working days.
Delivery usually takes around 3–7 working days after dispatch.
Times may vary slightly during busy periods or due to circumstances outside our control.
Is delivery included with my order?
Yes, eligible orders include complimentary delivery.
No additional delivery charge is required for standard delivery options.
Can I return an item if the size is not suitable?
Yes.
You can request a return or exchange within 30 days after receiving your order, provided the item remains unused, in original condition and suitable for resale.
What condition must an item be in for a return?
Returned items should be unused, clean, unworn outdoors and include original packaging.
Items with visible wear, damage, alterations or missing parts may not qualify for return.
How do exchanges work?
Contact our support team with your order details.
Once the request is reviewed and approved, we will guide you through the exchange process based on product availability.
When will my refund be completed?
After the returned item is received and checked, approved refunds are normally processed within 5 working days.
The final arrival time may vary depending on account processing times.
How can I care for my footwear?
We recommend keeping footwear away from excessive moisture, storing it properly and using suitable care products designed for the material.
Regular care helps maintain appearance and durability.
Can I change my order after placing it?
If you need to update your order details, please contact us as soon as possible.
We will try to assist before the order enters the preparation stage.
What should I do if my order arrives with an issue?
Please contact our support team with your order details and a description of the issue.
We will review the information and provide appropriate assistance.